We are fully committed to providing professional real estate guidance in the sale of your home. The typical listing contract provides that the real estate commission is earned when a buyer is ready, willing, and able to purchase the home. Generally, this means once the purchase contract is ratified then the seller is obligated to pay the full commission at time of closing. We disagree with this standard industry principle. We think the commission is fully earned when the seller is 100% satisfied at time of closing. We guarantee your satisfaction. If you are not 100% satisfied with our service, then you do not pay the balance of the listing commission. Yes, this is a written guarantee.